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Everything you need to know about our delivery service
Standard delivery anywhere in the UK: £4.95 (Royal Mail Tracked 24)
Free delivery for orders over £75
Returns - Free
Your glasses will typically take around 7-14 days to arrive. If your prescription is complex, it might take a little longer to process. Don't worry, we'll get them to you as soon as possible!
Once your order is approved and sent for delivery with Royal Mail Tracked 24, you'll get an email with tracking information.
If it's been 10 days since you got that email and you still haven't received your glasses, just let us know and we will try our best to resolve this as soon as possible.
Yes, you can access your information through your online account, or we will typically send you a confirmation email with the relevant details for your reference.
Damaged glasses on arrival are rare, but if it happens, please get in touch with our Customer Service team and we'll do our best to sort it out for you.
If you have any questions about your delivery, please don't hesitate to contact us.